London Designer Outlet skills Academy

The London Designer Outlet skills Academy

The London Designer Outlet Skills Academy was set up in May 2015, initially funded by UKCES and supported by Quintain. The vision was to create an on-site Skills Academy and programme of courses targeted at retail employees on low wages to increase pay and progression opportunities and increase a local, work ready and talented resource of people.

Set up as a testing and learning programme, the courses and structure were refined and in addition, a store manager steering group and specialist retail training provider developed bespoke training in Retail Service, Standards and Selling skills and mentoring.
The courses launched in September 2015 and were supported by a mentoring scheme in store where senior employees accessed training
to support sales assistants.


Delivered courses 2015-2016

The programme has now expanded and will continue to service the LDO but will also target local residents and the high street to access training and workshops. The focus for LDO will be on effective pre employment and recruitment solutions alongside training LDO employees to continue the achievements from courses delivered throughout 2015- 2016; expanding the offer to management level training, hospitality, visual merchandising and inspirational talks. Courses will also target local retail businesses on the High Street and local residents to access sessions at the Yellow Pavilion.


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